We want to make sure you have everything you need before your Payments & Invoicing service ends. Once the service is closed, you will no longer be able to access your data, and information will not automatically transfer to Bill Pay.

Please complete all steps below before closing your Payments & Invoicing service and transitioning to Bill Pay.

Jump to:

• Step 1: Save Your Records (Required)
• Step 2: Review and Manage Payments
• Step 3: Review Invoices (If Applicable)
• Step 4: Complete the Self-Conversion in Online Banking
• Step 5: Enroll in Bill Pay

Step 1: Save Your Records (Required)

Before your service ends, export and save the following records for your files. Some reports may not contain data.

• ☐ Vendors
• ☐ Customers
• ☐ Bills
• ☐ Payments
• ☐ Invoices
• ☐ Payments Received

Learn more:

• How to Export and Download Payments & Invoicing Records - Advanced Plan
• How to Export and Download Payments & Invoicing Records - Essentials Plan

Step 2: Review and Manage Payments

Scheduled Payments

• ☐ Cancel any scheduled payments you do not want to continue.
  • Payments already in Processing will still be completed.
  • Future payments will be automatically canceled when the service is closed if you do not cancel them.
• Learn more:
  • How to Cancel One-Time and Recurring Payments - Advanced Plan
  • How to Cancel Scheduled and AutoPay Payments - Essentials Plan

Bills to Pay

• ☐ Review bills with scheduled payments.
• ☐ Cancel scheduled payments as needed.
  • Payments in Process will still be completed.
  • Future payments will be automatically canceled at service closure.

Checks

• ☐ Void outstanding checks if needed.
  • Checks that have already been sent will not be automatically voided.
• Learn more:
  • How to Void Check Payments - Advanced Plan
  • How to Void Check Payments - Essentials Plan

Step 3: Review Invoices (If Applicable)

• ☐ Cancel any scheduled invoices.
• ☐ Review outstanding invoices (open or past due).
  • Determine how you will receive payment going forward.
• ☐ Select an alternative invoicing solution.
• ☐ Notify your customers that:
  • They will no longer be able to pay invoices through your current Payment Portal after the service ends.

Learn more:

• How to Delete an Invoice or a Cancel a Recurring Invoice - Advanced Plan
• How to Delete an Invoice - Essentials Plan

Step 4: Complete the Self-Conversion in Online Banking

• ☐ Receive the message confirming your Payments and Invoicing service has been deleted
• ☐ Notify any sub-users that the service has been closed (if applicable)

Step 5: Enroll in Bill Pay

Bill Pay allows you to send payments but does not include invoicing.

How to Enroll

1. ☐ Log in to Online Banking.
2. ☐ Select Pay & Transfer.
3. ☐ Select Pay Bills.
4. ☐ Accept the Service Agreement.

Set Up Bill Pay

1. ☐ Enter vendor information.
2. ☐ Schedule payments:
   • ☐ One-time payments
   • ☐ Scheduled payments
   • ☐ Bills to pay

Manage Users (Optional)

1. ☐ Go to the Business Services tab
2. ☐ Add, edit, or delete users
3. ☐ Manage access for:
   • ☐ Bill Pay
   • ☐ User permissions

Learn more: How to Manage Sub-User Access

Important Reminder

Bill Pay does not include invoicing. To receive payments, consider:

• Zelle® for Business
• ACH transfers
• Wire transfers